RM
Rosa L. Martinez
74 years oldEast Los Angeles, CAMedicare Part ADRG 871 · Septicemia Recovery
Skilled Nursing
Post-Sepsis Care
🏳️🌈 HEI-Matched
Placed In
3h 44m
✓ Confirmed
Your Roadmap
Discharge Order
Today 8:14 AM
Facility Matched
Today 8:16 AM
Placement Confirmed
Today 11:58 AM
Transport Today
2:00 PM
30-Day Check-In
May 6, 2026
What to Bring Today
✓ Photo ID and Medicare card
✓ Medication list (case manager provided)
✓ 3–5 days of personal items
✓ Advance directive (on file with your hospital)
○ DNR order if applicable
○ Comfortable clothing and personal items
Family Members with Access
RJ
Rosa Jr.
Daughter · You
CM
Carlos M.
Son · Viewing
Facility Match Results
Personalized options for Rosa
SNF
✓ PLACED
Confirmed
Sunrise SNF
📍 2.1 miles · East Los Angeles
96
Match
★★★★½
CMS Stars
$0
Copay D1–20
REHAB
88% Match
Available
Eastside Rehab & Care
📍 3.8 miles · Boyle Heights
88
Match
★★★★½
CMS Stars
$0
Copay D1–20
SNF
79% Match
Available
Pacific Gardens SNF
📍 6.1 miles · Alhambra
79
Match
★★★★
CMS Stars
$0
Copay D1–20
Transparency
Why Sunrise SNF was recommended for Rosa
Every recommendation COMPASS makes is based on five transparent signals — not who paid the most or who had the most available beds.
Signal 01
Clinical Match
Respiratory Unit
Specialized in sepsis recovery
Signal 02
Insurance Verified
Medicare Part A ✓
No surprise billing
Signal 03
CMS Quality
4.5 Stars
Top 10% in LA County
Signal 04
Equity Score
HEI Leader
Verified inclusive policies
Signal 05
Proximity
2.1 miles
Near family home ZIP
What COMPASS Will Never Do
× Rank a facility higher because it paid a fee
× Send Rosa to a facility that doesn’t accept her insurance
× Remove the equity signal to simplify results
× Share Rosa’s health information without consent
What COMPASS Always Does
✓ Show your family why each facility was recommended
✓ Verify insurance acceptance before sending a referral
✓ Surface verified equity scores for every facility
✓ Allow the case manager — and your family — to override any recommendation
The Family Guarantee
“No facility pays for a higher ranking. The match belongs to Rosa — not the highest bidder.”
Every placement decision is documented in an immutable audit trail. If you ever have questions, your case manager can pull the full record.
Family Collaboration
2 members viewingFamily Discussion
RJ
Rosa Jr. (Daughter · You)
I’m so relieved — 2.1 miles is perfect. I can visit on my lunch break every day. The HEI rating was the first thing I checked, and I’m really glad it came back as a Leader.
CM
Carlos M. (Son)
Finally someone told us what’s happening in real time. This is everything we needed three years ago when dad was in the hospital.
Add to the conversation — all family members with access will see this.
RJ
Message Your Case Manager
J. Chen, RN CCM — Hospital Discharge Planning
Care Profile
Rosa’s Preferences & Needs
This profile helps COMPASS find the best-matched facilities. Update it any time.
Basic Information
Clinical Needs
Preferences & Values
LGBTQ+ Inclusive Facility Required
Only show HRC Healthcare Equality Index certified facilities
Spanish-Speaking Staff Required
Filter to facilities with bilingual nursing staff
Family Proximity Priority
Prioritize facilities close to family home ZIP code
Catholic / Religious Affiliation Preferred
Include faith-based facilities in results where available
Support
Help & Resources
Call Your Case Manager
J. Chen, RN CCM is your dedicated discharge case manager. Mon–Fri 8am–5pm.
Live Chat Support
Talk to a COMPASS care navigator. Available Mon–Fri, 8am–6pm PT.
Discharge Guide
Plain-language guide to the discharge process, what to expect, and your rights.
Patient Rights
Your rights as a patient and caregiver under California law and Medicare.
Discharge Glossary
Plain-English definitions of medical and insurance terms you’ll encounter.
Community Resources
Local support services — transportation, meals, caregiver support, and more.
Common Questions
How was this facility chosen for Rosa? ▼
COMPASS uses five signals: clinical acuity match, insurance verification, CMS quality stars, Healthcare Equality Index score, and geographic proximity. No facility pays for a higher ranking.
What does Medicare Part A cover at a skilled nursing facility? ▼
Medicare Part A covers up to 100 days of skilled nursing care following a qualifying 3-day hospital stay. Days 1–20 are covered at $0 copay. Rosa qualifies for full coverage based on her hospital stay.
Can we change facilities after placement is confirmed? ▼
Yes — Rosa has the right to transfer at any time. Contact your case manager J. Chen to initiate a transfer request.
How do I add another family member to this portal? ▼
Click “Invite Family” on the Home tab. Enter their email address and they’ll receive a secure access link.
What is the HRC Healthcare Equality Index? ▼
The HRC Foundation’s Healthcare Equality Index scores facilities on LGBTQ+ nondiscrimination policies, staff training, patient services, and community engagement. “Leader” is the highest designation.